Manchester FA Support

General Enquires 9

• Social Media
• How can I apply for tickets?
• Initiating a DBS through Whole Game System
• How do I access Safeguarding for Committee Members?
• Covid-19 Latest

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Formal Complaints 1

• How can I make a formal complaint?

Our Game In Manchester 3

• How do I get involved?
• What is Our Game In Manchester?
• What Working Groups are there?

Technology Issues 3

• Can't access the MFA support portal?
• Grassroots Technology Known Issues
• WGS Login - my email exists on more than one account

Full Time Login 3

• Cannot pass Terms & Conditions Page
• Full-Time is stating my role has ended
• How to Log in to Full Time - Team Administrator

Other Fixtures - (Including FA Competitions) 3

• Full-Time not releasing SMS/Stats Entry for Other Fixtures
• Creating FA Competition fixtures within Full-Time
• Using "Other Fixtures"

Email Notifications 6

• My Team admin's aren't receiving email notifications
• Email Groups
• Email an individual
• Verifying an Email Address
• Email notifications

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SMS 1

• Adding a SMS Result Contact

Player Stats 2

• Entering Player Statistics on Full Time
• Creating League Team Marks

Referees 3

• How to View Marks for Officials
• Official Marks Summary
• Assigning Officials

Downloads 1

• Downloads

Results Management 4

• Results & Stats
• Fast Results Entry
• Player Statistic Setup
• Fixture Postponement

Requesting Integration 2

• How to request integration
• Step by Step Process for Integration

Editing Divisions, Clubs & Teams 4

• Changing a team name in Full-Time
• Removing a team from a division or competition
• Creating a division
• Adding a team to a division

Team Administrators for Integrated Leagues 7

• Mobile number not appearing on Full-Time
• What roles do my contacts need to merge from WGS to Full Time?
• Selecting Primary Contact's In Full Time
• Full-Time error message on login "Role ended 30/06/2019"
• Changing Manager's Contact Details

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Introduction to The FA Player Registration System 11

• Club officials - Introduction to The FA Player Registration System
• League officials - Introduction to The FA Player Registration System
• Players & Parents - Introduction to The FA Player Registration System
• How to add a Player Registration Officer
• How to use filters

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Searching for players 5

• How to add a player to your club
• Invite players - Player or Parent/Guardian Process
• Professional/Semi Professional Player Message
• Contract Players
• Inviting a player to register

Player Photographs 4

• Downloading Player Photos (League Process)
• Downloading Player Photos (Clubs Process)
• How to add/update photos of your players
• How a player/parent can add or update their own photo

Adding/Editing Players Details 8

• How to update players details
• New: Email Capture Tool for Youth & Adult Players
• New: Parent/Guardian guidance - linking U16's
• Manually adding a Parent/Carer
• International Clearance

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Registering a Player 4

• How to register a player
• Assigning a player to a team
• Submitting a player to the league
• How to withdraw or cancel a registration request (Club Guidance)

Transfers & Dual Registrations 4

• Full Guidance: Transfers and dual registrations
• Notice of Approach
• Transfer: Transferring the player from club to club
• Dual Registrations

Player Consent 3

• How players give consent to play
• How to change consent from 'offline consent' to 'online consent'
• My players/I haven't received a email link for Online Consent?

Squad lists & Exports 2

• Download a squad list
• Export player data

Whole Game System Account 5

• Whole Game System Notifications
• Teams Tabs -WGS Roles Access
• WGS - Adding Various Club and Team Roles
• Editing Details on WGS
• PFF Login - Club and League Guide

General Enquiries 8

• How do I get duplicated FAN records removed?
• How do I correct Date of Birth/Gender/Name for individuals in WGS?
• Does a player require a FAN to be registered?
• Can a photograph be updated for a registered player?
• Do I need to provide a photograph for registration?

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League Guidance 2

• How to register my league to use Whole Game System Player Registrations Complete Walk-through
• League Structure

My Account 9

• How to opt-in or opt-out of receiving communications from The FA
• How to change or add your email address
• How to change or add your mobile number
• How to create an FA account
• FA Education Courses and Qualifications

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PayPal Payments 8

• We cannot see our teams in the Payment Portal
• Why isn't the due date showing for a payment?
• Setup automatic payments with PayPal
• How do I delete fee's I no longer require?
• How flexible are the payment options?

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Setting up my Club on Matchday 2

• How to invite your team to Matchday
• Uploading email addresses for your players

Setting up my PayPal Account 6

• I have set up the wrong PayPal account
• Why do PayPal need documents like my passport and bank statement?
• We don't have a company registration number?
• I've linked my PayPal account in Whole Game but The Matchday App says I need to setup payments
• PayPal are asking for an ownership percentage %

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How to Guides 7

• Getting Started With Matchday
• Ensuring you have a unique email on your FAN
• Having the correct role as a player/parent/coach/manager
• Knowing your correct email and password
• Use the app on your tablet

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General Enquiries 8

• Can a club change their name?
• Club affiliation - FULL GUIDANCE
• I am a new club and want to play in a league, what do I need to do?
• Who needs to be involved in my club?
• I need to add a new team to my club?

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County Cup Competitions 9

• I haven't heard anything from my opposition?
• When are the draws made?
• My appointed referee can no longer do the game?
• Does my game go to extra-time?
• When is my kick-off time?

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Discipline 24

• Acknowledging Yellow and Red Cards on Whole Game System
• Adding a Discipline Officer on Whole Game System
• Paying Disciplinary Fines on Whole Game System
• Adding a Claim for Mistaken Identity on Whole Game System
• Adding a Claim for Wrongful Dismissal on Whole Game System

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England Football Accreditation 10

• Club Links Guidance
• Accounts
• FA Policies
• Club Policies
• Other Documents

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Leagues 4

• Completing League Sanction - FULL GUIDANCE
• How old do I have to be to play in a league?
• What Leagues are there in Manchester?
• We are a women's team and want to move league.

Events & Friendlies 2

• How do I sanction my Event or Tournament?
• I want to play a friendly fixture, who do I tell?

Foreign Opposition 1

• We would like to play against a foreign opposition, what do I do?

Summer Tournaments 2

• How do I know if a tournament is sanctioned?
• What's the danger of playing in unsanctioned football?

Disability Football 5

• Where is my local Disability football club?
• What is Pan - Disability Football?
• Is there a training course available to develop my knowledge of disability football?
• Is there a disability league available for my team to play in locally?
• Are there any disability turn up and play sessions I can join?

Facilities & Funding 4

• Our club would like to make one of the grass pitches into an artificial pitch – is there funding available for this?
• How do I know if my project is eligible for funding?
• Where can I find a 3G pitch local to me?
• What is Fund4Football?

Women & Girls 5

• Where are the most local Girls/Women’s Football teams within my area?
• I am looking for a local football league to play within, which leagues are in Manchester?
• Where is my local Wildcats Session?
• How old do I have to be to play for a girls football team?
• I want to coach a local female football team, where do I start?

General Enquiries 3

• What is Private Provider Membership?
• I am looking for more information on coaches courses?
• What coaching opportunities are there in Manchester?

General Enquiries 7

• Re-Registering as a Referee (16+)
• Providing consent for a 14 or 15 year old referee
• How do I book onto a Referee Course?
• I can't find a team when trying to submit discipline via the Whole Game System, what should I do?
• Referee DBS Check Instructions

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