Step One - Finding the Card on Whole Game System

Please click this link for information on how to find a Yellow or Red Card on Whole Game System

If the Case has not been reported by the Referee yet, make sure you email your County FA (discipline@[insert name of county] - for example with your Intention to Claim for Mistaken Identity by 5pm on the second business day following the incident. Further details on the Claim process can be found on the "Mistaken Identity - FA Regulations" attachment at the bottom of this page. 

Step Two - Making a Claim for Mistaken Identity 

Once you have found the Yellow or Red Card on Whole Game System, press the "Lodge Claim" button in the top right corner and select "Mistaken Identity".

The "Lodge Claim" button may be greyed out if you are submitting your Claim outside of the timescales detailed within FA Regulations. Please refer to the "Mistaken Identity - FA Regulations" attachment at the bottom of the page. 

You will then see the prompt below regarding the Claim Fee. Click "Ok".

The Claim Fee for Teams at Steps 5-7 of the NLS is £50. For all other Teams the Claim Fee will be £30. 

You can then provide payment of the Claim Fee and Admin Fee using our secure Card payment portal:

You can then submit details of the Claim, detailing if the correct Player is from your Team or the Opposition. 

It is strongly advised to obtain statements from the "Reported Player" and then "Correct Player" to assist the Claim. A statement could also be requested from the Referee and/or the Opposition.  

Once the Claim has been submitted, the County FA will need to hear it before the suspension starts and they should advise you of the outcome.